Return & Refund Policy

Review eligibility, return shipping fees, return steps, refund timing, exchanges, and contact details before requesting a return.

Last Updated

August 28, 2026

Need help with a return, damaged package, or refund status? Contact our support team through the official channels below.

Contact Support [email protected]

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

Return Window: You must initiate your return request within 30 days of delivery.
Product Condition: Items must be unused, undamaged, in their original, unaltered condition, and suitable for resale (New only).
Packaging: Items must be returned with all original packaging, manuals, labels, parts, accessories, boxes, and included components.
Return Method: By Mail only.
Restocking Fee: $0.00 / Free. We do not charge any restocking fees for eligible returns.

Return Shipping Fees

Defective, Damaged, or Incorrect Products:

Reluxwatches covers the cost of return shipping. Contact us with your order number and photos of the issue, and we will email you a prepaid return label. Once the item is received and the issue is confirmed, you receive a full refund, including any original shipping you paid, or a free replacement.

Customer Remorse / Change of Mind:

The customer is responsible for return shipping costs. You choose your own carrier, prepay the return shipping, and any original shipping paid on the order is non-refundable.

Common Delivery Issues

Damaged on Arrival

If your order arrives damaged, please contact us within 30 days of delivery with photos of the item and the shipping packaging, including the shipping label. We will send a prepaid return label and arrange a free replacement or a full refund.

Lost Packages / Never Arrived

If your tracking status shows no updates for an extended period, or is marked "Delivered" but you did not receive it, please contact us within 30 days of the recorded delivery date. We will investigate with the carrier.

How to Return an Item

Please follow our official 3-step process. Do not ship any item back without prior authorization, as unauthorized returns cannot be tracked or processed at our warehouse.

Submit Your Return Request

Email us or use our Contact Page within 30 days of delivery. Please provide your order number, the email used at checkout, the specific item(s) you wish to return, and the reason for the return with photos or videos if damaged.

Receive Approval & Pack Your Item

Our support team will review your request within 1-2 business days. Once approved, we will email you a Return Merchandise Authorization (RMA) number and the Return Address details. For defective, damaged, or incorrect items, we also send a prepaid return shipping label.

Repack the item securely in its original packaging with all included accessories, tags, and boxes. Place it inside a sturdy outer shipping box. Write the RMA number clearly on the outside of the box.

Ship It Back to Our Returns Center

For defective, damaged, or incorrect items, attach the prepaid label we provide and drop the package at the carrier location. For change-of-mind returns, purchase a shipping label from your preferred carrier (e.g., USPS, UPS, FedEx, or DHL) at your own cost. We recommend using a trackable shipping service.

Reluxwatches - Returns Department

Contact Support [email protected]

Exchanges

We do not process direct one-for-one product exchanges. To get a different size, color, or model, please follow the return process above to send back your original purchase for a refund, and place a new order on our website simultaneously. This ensures your desired item does not sell out.

Refund Process & Timing

Inspection: Once your return package is received at our warehouse, we will inspect the item within 1-2 business days to ensure it meets our return criteria.
Approval & Timing: If approved, your refund will be processed automatically back to your original payment method within 7 business days.
Refund Method: All refunds will be issued solely to your original method of payment within 7 business days of inspection. We do not offer store credit or gift cards as a refund method for returns. For change-of-mind returns, original shipping costs (if any) are non-refundable; for defective, damaged, or incorrect items, the full order amount including original shipping is refunded.
Issues with Returns: If a return is approved but is found to be missing accessories, tags, boxes, or shows signs of wear, we reserve the right to refuse the refund and will offer to ship the item back to you at your expense.
Delayed Refunds: If you have not received your refund within 10 business days of approval, please check with your bank or credit card company first, then contact us.

Email Support

Non-Returnable Items

The following items are strictly non-returnable and final sale:

Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
Gift cards or digital products/downloads.
Personalized, engraved, configured, assembled, or custom-made items.
Hygiene-sensitive, sealed, or consumable items where the product seal has been broken.
Items that have been used, installed, altered, or damaged after delivery.

Contact Information

Store Name: Reluxwatches
Address: CA
Email: [email protected]
Contact Support: Contact Us page
Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM Pacific Time
Response Time: We aim to reply within 1-2 business days. Response times may vary on weekends, holidays, or high-volume periods.

Return & Refund FAQs

What is the return window?

You must initiate your return request within 30 days of delivery. Returns are accepted for eligible defective and non-defective products in new condition.

Who pays return shipping?

If the item is defective, damaged, or incorrect, Reluxwatches pays return shipping and sends you a prepaid label. For change-of-mind returns, the customer pays return shipping and chooses their own carrier.

Do you charge restocking fees?

No. Reluxwatches does not charge restocking fees ($0.00) for eligible returns.

When will I receive my refund?

Once your return package is received, we inspect it within 1-2 business days. Approved refunds are processed automatically to the original payment method within 7 business days.